" />

The browser you are using is not supported. Some critical security features are not available for your browser version.

We want you to have the best possible experience with Zenarah. For this you'll need to use a supported browser and upgrade to the latest version.

 How does Zenarah work?

  •  Zenarah is an online collective of sellers under a one-stop-shop marketplace for ethical, sustainable, plastic free or upcycled products. Vendors list their products on the marketplace and buyers have a large selection of products to choose from.
  • Parcels are shipped directly by the vendors to the buyers, so if the buyer orders from different vendors he/she will receive multiple parcels.

How does Shipping & Delivery work? 

As we are a vendor based online marketplace, different vendors may charge different rates for shipping. Some vendors offer free shipping for all products and other upon reaching a certain revenue threshold. Please click on the store to see the shipping policy for each store.

How do Returns & Exchange work?

Similarly, each vendor may have different policies on returns/exchange and refunds. However, every vendor is responsible to offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in our Terms & Conditions.

 "Store Policies” are listed under the store.

What are your Payment methods?

We offer the following payment methods to our customers: Stripe credit cards & Paypal

How long will it take to get my Package(s)?

  •  We love to support eco-conscious vendors, even in regional areas to give opportunities to small business that are not located in metropolitan areas. Therefore, it might take a bit longer to receive your parcel(s) depending in which State the vendor is located.
  •  Please click on the store to see the shipping policy and location for each store.