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 How does Zenarah work?

  •  Zenarah is an online collective of sellers under a one-stop-shop marketplace for ethical, sustainable, plastic free or upcycled products. Vendors list their products on the marketplace and buyers have a large selection of products to choose from.
  • Parcels are shipped directly by the vendors to the buyers, so if the buyer orders from different vendors he/she will receive multiple parcels.

How does Shipping & Delivery work? 

As we are a vendor based online marketplace, different vendors may charge different rates for shipping. Some vendors offer free shipping for all products and other upon reaching a certain revenue threshold. Please click on the store to see the shipping policy for each store.

How do Returns & Exchange work?

Similarly, each vendor may have different policies on returns/exchange and refunds. However, every vendor is responsible to offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in our Terms & Conditions.

 "Store Policies” are listed under the store.

What are your Payment methods?

We offer the following payment methods to our customers: Stripe credit cards & Paypal

How long will it take to get my Package(s)?

  •  We love to support eco-conscious vendors, even in regional areas to give opportunities to small business that are not located in metropolitan areas. Therefore, it might take a bit longer to receive your parcel(s) depending in which State the vendor is located.
  •  Please click on the store to see the shipping policy and location for each store.